Sutherland Global Services, a leading multi-national Business Process Outsourcing (BPO) provider, is again best in IT Enabled Services for the second consecutive year in the 2008 Six Sigma Case Study Presentation Contest held by the Indian Statistical Institute (ISI) and the Quality Council of India (QCI).
Sutherland’s Six Sigma case study showcased the process development and productivity enhancements that were achieved through the implementation of Six Sigma projects for two of the world’s largest PC manufacturers.
Sutherland used the Six Sigma quality framework to develop a data driven approach aimed at identifying and eliminating process inefficiencies associated with maximizing the lifetime value of its clients’ customers. The resulting process improvements increased customer satisfaction levels and reliability of service for both the clients.
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