GE Money Bank-Philippines is new in the country, and so in terms of market share perhaps and customer trust it has a lot of catching up to do.
The bank’s new COO, John Hickey, for the Philippines is banking on Six Sigma to help his team toward ultimate customer satisfaction through virtually defect-free processes or products to achieve profitability.
Eric Montelibano, the bank’s VP Communications – Philippines, shares how Mr. Hickey’s plans for GE Money Bank and Six Sigma:
Fixated on the methodology of Six Sigma, having earned the certification as Six Sigma Master Belt, Hickey adheres to this business-driven methodology like a fish in water. During his stints in Prague, he led a diverse team of Six Sigma black belts, process leaders, technology managers, financial planners and analysts wherein he created a business wide shared vision for wing to wing operations proces enhancement and delivered end-customer driven improvements and base cost reduction.
“Six Sigma is a process that GE adheres to ensuring that all of its processes hit the specifications that were set. I was with this team, we were kicking around this Six Sigma in financial services and we came up with certain ideas like starting to measure processes, and we started getting this incredible results…I was hooked,” Mr. Hickey relates, showing his passion for this methodology.
