eMediaWire announces:
One year after pioneering the first Lean Six Sigma deployment at a healthcare facility in Turkey, Kent Hospital shared its success stories at the Six Sigma & Lean Conference held in Izmir, Turkey on May 9-11, 2008.
Kent Hospital made its presentation on how Lean Six Sigma can be implemented at a hospital, and co-facilitated a workshop with its deployment partner, NOVACES, a consulting and training firm. In his presentation on Lean Six S?gma in hospitals, Mesut Guderel, deputy leader of Kent’s Lean Six Sigma coordination team showed how they improved patient billing, materials management, discharge and bypass surgery processes.
“There is a belief that Lean Six Sigma is more applicable in the manufacturing industry. However, by applying Lean Six Sigma tools to hospital processes, for example, we shortened the discharge process from 134 minutes to 79 minutes and the ratio of patient files waiting for doctor signature went down from 26% to 1%. And while increasing patient satisfaction and improving quality, the hospital also saw serious financial gains. Training financed itself from the very beginning.”
