Take a look at the automotive industry and healthcare industry. Do you see any similarities?
By its name alone, the automotive industry is concerned with the design and manufacture of motor vehicles, while the healthcare industry is concerned with people’s health. The details of each industry’s processes may be different but improving these processes can be done using the same methodology.
This is proven by Automotive Industry Action Group and Michigan Medical Group Management Association.
They launched a program called Improving Performance in Practice, or IPIP.
“What was demonstrated without a doubt is you could put an automotive quality coach in a medical setting and have a positive outcome,” said Rose Steiner, state director of Michigan IPIP for the AIAG.
The results so far: increased patient satisfaction and a much smoother flow of processes.
To improve further, IPIP will also use Six Sigma and lean systems philosophies, and look for efficiencies throughout the entire practice.
Source:
MLive.com a featured link of iSixSigma
