Where do you think medical malpractice start? I think it starts from the giving of prescription. Here in our local pharmacies, especially Mercury Drugstores, you will sample photos of prescriptions with matching labels and brief explanation in the cashier area or counters.
To me this is a good information campaign. This tells me though that customers have come to them with false or erroneous prescriptions.
Thus, you shouldn’t miss this 2008 Quality Institute for Healthcare Web Presentation! It will tackle erroneous prescription instructions.
The background:
North Mississippi Medical Center discovered an unacceptable level of errors in its new prescription instructions for discharged patients. A Six Sigma project team focused the DMAIC (define, measure, analyze, improve, control) approach on these errors. They then developed an innovative metric that reflects patient-centered risk, under the coaching of a Creative Healthcare Master Black Belt.
The presentation is delivered by two Six Sigma Black Belts – Michael O’Dell, M.D., and Jonathan Andell. O’Dell is a family practice physician and Chief Quality Officer at North Mississippi Medical Center—2006 Malcolm Baldrige National Quality Award recipient. He is also the director of NMMC’s family medicine residency program. Jonathan Andell is the associate partner with Creative Healthcare USA—a recognized leader in healthcare quality and performance improvement. He specializes in the technical, organizational, and interpretative aspects of modern quality management. Prior to joining Creative Healthcare, he spent 15 years at Motorola where he became one of the first certified Six Sigma Black Belts at Motorola University’s Six Sigma Research Institute.
Source:
ASQ Store
*Photo from morgueFile
