SixSig Supports the 5th Customer Feedback Week

Posted by: meikah | 25 July 2008 | 3:14 am

Here are the reasons why:

First, a robust VOC process can drive better Six Sigma results.

Second, VOC is big. It’s the customer who rules because it’s the customer who determines the quality of your product. It’s the customer who can make or break what to you is the most innovative product or service.

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 Filed under: Six Sigma, VOC, Customer Service | |