First, many Indian IT companies use Six Sigma in their billing collection from clients. They didn’t think that hard times is the reason for clients not to pay up, rather, it has something to do with their collection system.
TCS has said that its DSO (day sales outstanding) figure could be lower in future.
It now sees the billing exercise as a six-sigma exercise (a process methodology that improves processes such that given a million opportunities, only 3.4 mistakes are committed), according to Mr Mahalingam. Read more…
Second, in Indianapolis, officials there see Lean Six Sigma as a big help to solving their problem of potholes.
So far this year the city has received more than 16,000 complaints about potholes. Only four years ago, in 2004, the number was under 5,000.
The mayor asked for help from Eli Lilly and their Lean Six Sigma… Lilly came up with the idea but it is up to the city to get the job done. They plan to simplify the process by eliminating the pothole inspection procedure before a work order is placed. Read more…
