Over at Training Zone, Paul Lambert, managing consultant at PA Consulting Group, shares his insights on some of the key factors shaping the workforce, the implications for how a workforce learns and how learning and development (L&D) can address these issues.
Toward the end of the Q&A, the topic was how to make the shift to developing a capable IT workforce, and Mr Lambert offers four steps. On the fourth step, which is picking the right learning approaches, this is what he said:
A shift towards building ’strategic capability’ typically involves a greater focus on learning that is more embedded in business activity. For instance, the energy firm shifted towards learning that included development of six sigma skills (to enable IT process improvement), accreditation of knowledge and skills for a new service delivery model (ITIL), development of professional networks inside and outside the firm and support for IT career development.
