In the recently concluded 2nd Annual Lab Quality Confab, Wayne D. Mercer, PhD, a senior consultant in operations management with Chi Solutions Inc. presented their “Lean Lab Design” approach.
Dr. Mercer went:
A specific example of our services is how we routinely assist our clients in developing plans for automated laboratories that can provide an absolute turnaround time of 30 minutes or less. Our comprehensive design approach emphasizes the value of all stakeholders by using a balanced scorecard approach that maximizes patient and physician/nursing staff satisfaction (consistent and improved service levels), minimizes costs (administrators/CFO’s/CEO’s), and maximizes employee satisfaction (a lean and ergonomically designed work environment that optimizes teamwork).
Our portfolio of consulting services is uniquely robust. Chi’s core competencies include a range of services and expertise, including: Strategic Planning, Outreach, Operations Improvement, Compliance, Benchmarking, Lean/Six Sigma, Outsourced Sales, Management Services, as well as Joint Venture Facilitation.
