Web Presentation: Reducing Patient Risk From Prescription Instruction Errors – A Six Sigma Approach
Posted by: meikah | 18 June 2008 | 9:48 pm
Where do you think medical malpractice start? I think it starts from the giving of prescription. Here in our local pharmacies, especially Mercury Drugstores, you will sample photos of prescriptions with matching labels and brief explanation in the cashier area or counters.
To me this is a good information campaign. This tells me though that customers have come to them with false or erroneous prescriptions.
Thus, you shouldn’t miss this 2008 Quality Institute for Healthcare Web Presentation! It will tackle erroneous prescription instructions.
The background:
North Mississippi Medical Center discovered an unacceptable level of errors in its new prescription instructions for discharged patients. A Six Sigma project team focused the DMAIC (define, measure, analyze, improve, control) approach on these errors. They then developed an innovative metric that reflects patient-centered risk, under the coaching of a Creative Healthcare Master Black Belt.
The presentation is delivered by two Six Sigma Black Belts – Michael O’Dell, M.D., and Jonathan Andell. O’Dell is a family practice physician and Chief Quality Officer at North Mississippi Medical Center—2006 Malcolm Baldrige National Quality Award recipient. He is also the director of NMMC’s family medicine residency program. Jonathan Andell is the associate partner with Creative Healthcare USA—a recognized leader in healthcare quality and performance improvement. He specializes in the technical, organizational, and interpretative aspects of modern quality management. Prior to joining Creative Healthcare, he spent 15 years at Motorola where he became one of the first certified Six Sigma Black Belts at Motorola University’s Six Sigma Research Institute.
Source:
ASQ Store
*Photo from morgueFile
Filed under: Deployment, Healthcare, DMAIC, Six Sigma, ASQ
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Quality Training in China
Posted by: meikah | 13 November 2007 | 8:44 pm
A couple of months back, I wrote about China’s need for quality training as what Japan did to bounce back. China apparenthly heard my plea and that of the others. 
Over at ASQ last month, it reported that sources from the Ministry of Commerce divulged that the government of China has sponsored 14 training courses for toy makers on product quality and safety since August. The article goes:
From Oct. 11 to 12, the ministry and the general administration jointly held two training courses in Dongguan and Shenzhen, in southern China’s Guangdong Province, as the Chinese government’s latest efforts to improve toy makers’ quality awareness.
During the two courses, experts in toy tests and certification and professionals from world famous toy providers, including Mattel from the United States, explained licensing systems relating to the quality of toy exports, test laws and policies, and related rules and criteria for toys in major European and American markets. They also taught the more than 1,000 trainees for the two courses to avoid using excess lead in toys and designing defects in small spare parts.
The sources said similar training courses would be provided for better quality of exports. Related teaching materials will be available on one of the websites of the Ministry of Commerce, the sources added.
Watch out, world, China is definitely here!
*Photo from MorgueFile
