Posted by: meikah | 17 February 2008 | 8:54 pm
Year 2006 was a banner year for Bahrain Telecommunications Company or Batelco. That was the year when the company invested more than BD50 million ($132.6 million) in the broadband infrastructure, new world class data centers, additional access to the web via a landing station (a first in Bahrain) and investment in Falcon cable systems and additional base stations for improved mobile coverage.
More importantly, that year, too, Batelco went into Six Sigma to improve customer service, product development, billing, and various IT processes aimed at more responsive customer care and a ‘single view’ of the customer.
A couple of years later, Batelco is still at it, and even pursuing vigorously its Six Sigma journey. AME Info reports that Batelco is investing in Six Sigma to achieve business excellence. Specifically, the company will invest in Six Sigma training to achieve its goal. So far, it has completed implemented 17 projects, the result of which has pleased the customers.
In that same article, too, CEO Peter Kaliaropoulos congratulated and rewarded 10 employees who have been certified as Six Sigma Black Belts, following their successful completion of the required professional training, through Juran Institute, USA.
Batelco is definitely on the right track!