Infographic: Process Excellence League Tables – Regional and Industry Hotspots

Posted by: meikah | 4 March 2014 | 8:52 pm

Click on the link below to view the whole Infographic.

Infographic – Process Excellence League Tables – Regional and Industry Hotspots

I got this useful data from Veronica Araujo, Senior Marketing Manager at PEX Network (a division of IQPC), who shared the link on the Lean Six Sigma page on LinkedIn. This Infographic is done in preparation for the Process Transformation Week.

PEX Network will be publishing a full report on Process Transformation and Change: Regional and Industry Perspectives in the next few weeks.

Now, I wonder how the data would look like here in the Asian region.

Filed under: Business Analysis, Business Process Management, Lean Six Sigma, Process Excellence, ProcessModel, Six Sigma References

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Process Improvement and Continuity

Posted by: meikah | 18 February 2014 | 10:12 pm

I’ve written about process improvement and business process management, and clearly, we can’t get enough of this topic.

One of my favorite quotes on processes is this, “Problem is caused by 95% system and 5% human.” Got this from Lean6Sigma. Another one is by Peter Drucker which goes, “There is nothing so useless, as doing with great efficiency, something that should not be done at all.”

These have been my guiding principles ever since I took on the operations in my organization. At the onset, we reviewed the system, put in place processes that were not there before, but which were needed. We streamlined processes that took a lot of time, yet didn’t produce extraordinary results. Processes that were improved during that time were our recruitment and pre-recruitment skills training.

Around that time, too, we were able to maximize a software that we developed that keeps everyone in the loop. That ran for about a couple of years without much hitches, up until mid of last year when we saw the need to review the processes again.

So, in our strategic planning early this year, we reviewed the processes and found out loopholes because some steps are either missing or deemed to be done by some persons, or it is no longer applicable, or it was a closed process failing to inter-loop with other processes. We were creating silos. No wonder, some get lost in the scheme of things.

It’s really good to regularly review processes for them to be part of your system, and eventually when it is practiced efficiently, it becomes part of the culture.

I’m glad I attended workshops and conferences that helped me come up with a guide to review processes. Now, I have good news for you.

On March 11 and 12, 2014, Fiera de Manila, Inc. once again brings you The 4th Lean Six Sigma Conference. It is happening at the Hotel Intercontinental, Makati City, Philippines. The conference presents an opportunity to revolutionize your business processes. Find out and discover how you can drive your process management strategies and innovation program closer to your customers. Thought leadership and shared learnings through case studies will inspire you to drive high performance-level after attending this conference.

Visit their Facebook Page for more information and updates. Sign up now!

Filed under: 4th Lean Six Sigma Conference 2014, Business Analysis, Business Process Management, Events/Announcements, Fiera de Manila, Lean Six Sigma, Lean Six Sigma Conference, Processes, Six Sigma Conferences

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Business Analysis: Defining Organizational Requirements and Identifying Effective Solutions

Posted by: meikah | 28 January 2014 | 1:34 am

Click on the image to view the bigger version.

The Lean Six Sigma Conference is now on its 4th year. It’s happening on March 11-12 2014 in Hotel Intercontinental, Makati City.

Prior to the conference, Fiera de Manila, the organizer, is holding a Business Analysis seminar on March 7, 2014. This is a pre-conference seminar to prepare participants for the 2-day Lean Six Sigma Conference.

Business Analysis is a set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization. By doing business analysis also, you are able to recommend solutions that enable the organization to achieve its goals.

This seminar is a high-level appreciation of Business Analysis as a distinct discipline. It discusses the use of the Business Analysis Body of Knowledge in embedding quality practices and implementing quality methodologies in an organization.

Participants will learn how to identify and translate business goals and needs into solutions, and use them to derive both functional and non-functional requirements.

At the end of the seminar, the participants will be able to:

  • Distinguish the scope of responsibilities of a business analyst working on the ‘business-side’ from a business analyst working on the IT/ Technology-side.
  • Explain the various knowledge areas in business analysis.
  • Model business workflow using use cases and activity diagrams.
  • Present the distinction among levels of requirements.
  • Write good business & solution requirements based on international standards and best practices.
  • Trace requirements from business to transition requirements.
Find out more about the key topics and speaker HERE.

 In today’s business environment, you will realize that you will need a business analyst in your organization. A business analyst can perform business analysis activities, no matter what their job title or organizational role maybe.

Reserve your seats now!

Filed under: BPM, Business Analysis, Business Improvement, Business Process Management, Lean, Lean Six Sigma

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The 4th Six Sigma and Process Excellence Improvement 2013

Posted by: meikah | 1 July 2013 | 11:01 pm

Fiera de Manila, Inc. brings you once again a fully packed back-to-back workshop-conference on improving your business process.

The pre-conference seminar, Business Analysis: Defining Organizational Requirements and Identifying Effective Solutions, is happening on August 7th 14th 2013 at the Asian Institute of Management (AIM) Conference Center.

Then the conference proper, The 4th Six Sigma and Process Improvement Conference 2013, will be on from August 8th 15th and 9th 16th at the Hotel Intercontinental Makati.

These activities will give you a closer look at how Business Process Management and Six Sigma as methodologies have significantly improved organizational performance and as drivers to innovation.

Top Reasons to Attend

  1. Understand the Six Sigma methodologies to drive and sustain organizational performance
  2. Learn to integrate Six Sigma in your business processes
  3. Know the latest customer thinking strategies
  4. Leverage on innovation and change management approaches to process excellence
  5. Learn from various case studies of Six Sigma application
  6. Network up-close and personal with Six Sigma Experts and Quality Practitioners

For more info, visit their website or their Facebook Page.


Original schedule is changed because it might fall on a holiday. Please mark your calendars for the new dates.

Register now!

Filed under: Business Process Management, Process Maps, ProcessModel, Quality, Six Sigma Conferences, Six Sigma News, Six Sigma Professionals, Six Sigma Training, The 4th Six Sigma and Process Excellence Improvement 2013

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Process Excellence in Healthcare: Using the Lean Six Sigma Approach

Posted by: meikah | 18 July 2012 | 4:03 am

During the Managing Risk and Performance Through Business Process Management conference last March, Makati Medical Center shared their process excellence journey.

Makati Medical Center is one the premier hospitals in the country, and knowing that they are still working on improving their services is something else. It makes you trust them more. Trust is a big thing in the healthcare industry.

Makat Med’s journey started when they reviewed their admissions process flow.

 They found the following root causes of the delay in transferring a patient:

  • tedious manual coordination for bed between units
  • longer time spent on calls
  • no visual availability of beds
  • longer time spent on generation of reports
  • limited room request confirmation

The solution: Lean Six Sigma…

  1. by creating a bed management dashboard – reduced coordination time and there’s now a real-time bed availability, thus wait time is reduced
  2. outsourced admissions call to a call center, thus less phone time for Admissions personnel. Through the call center, patients now have easier access.
  3. as a result, pre-admission activities are done faster

To further improve the hospital also did this:

Like any other improvement, Makati Med management admits that this is a continuous journey. They will study their patient care processes and will improve them. What’s important is they went right into it.

The result: The JCI Gold Seal of Approval – an affirmation  of Makati Medical Center’s passion for excellent patient care.

Now you know where to go for your healthcare needs.

Filed under: Business Improvement, Business Process Management, Healthcare, Lean Six Sigma, Makati Medical Center, Six Sigma


The 3rd Six Sigma and Process Improvement Conference 2012

Posted by: meikah | 6 July 2012 | 3:17 am

Fierra de Manila Philippines once again brings you another Six Sigma Conference. Titled The 3rd Six Sigma and Process Improvement Conference 2012, the conference theme is “Process Thinking Towards a Customer-Centric View of Business.” 


August 9-10, 2012
Hotel Intercontinental, Makati City, Philippines

The global economy is in a dangerous new phase with increasing fears over debt in the Euro-zone that may trigger negative effects and sluggish economic growth in developing economies. Given this very unstable outlook, process improvement practitioners are focusing their efforts to mitigate risks and improve business management that create and deliver value to customers. Businesses have shifted paradigm by having customer satisfaction as a key driver and metric of success.

Companies adopt a host of different approaches to improving the quality and efficiency of their output – Business Process Management, Six Sigma, Lean, Business Performance Improvement, Process Re-Engineering, Total Quality Management, etc. All these methodologies are focused on ‘Process’ as the spring board for any business improvement and excellence program.

This conference is focused on Six Sigma and Process Improvement and its integration. Based on PEX  (Process Excellence Network) 2011 survey, Six Sigma and Lean remain prevalent as key methodologies used by most companies worldwide for business improvement programs.

Learn the essentials of the most powerful methodology in the business today. Know Six Sigma strategies and tool sets for your sustainable process improvement initiatives and innovation program.

Top Reasons to Attend

·    Understand the Six Sigma methodologies to drive and sustain organizational performance

·    Learn to integrate Six Sigma in your business processes

·    Know the latest customer thinking strategies

·    Leverage on risk management and innovation approaches for process excellence

·    Learn from various case studies of Six Sigma application

·    Network up-close and personal with Six Sigma Experts and Quality Practitioners


Key Conference Topics

Day 1, August 09, 2012, Thursday

1. Aligning SS Strategies with Corporate Through BSC Framework

2. Using DMAIC  and SS Tools in Business Improvement Projects

3. Key Ingredients for a Successful Process Improvement Program

4. An Integral Part of Six Sigma

5. Process Maturity Assessment: Creating and Understanding Long-Term Roadmap Reach Full Process Maturity

6. Business Process Re-Engineering for High Impact Processes and Change Management

7. Managing Innovation with DFSS

8. Innovative Adoption of SS Methodology to Deliver High Impact Results in Manufacturing


Day 2, August 10, 2012, Friday

1. Your Customers Are Your Future! Redesigning Your Processes to Deliver Customer Satisfaction

2. Critical Success Factors for Deploying and Sustaining Six Sigma in Telecom  Sector

3. Innovative Adoption of SS Methodology to Deliver High Impact Results in Financial Services

4. Achieving Six Sigma Process Excellence Through Employee Involvement

5. Risk Management (ISO 31000) Through Six Sigma

6. Embedding Effective MIS with Six Sigma Methodology

7. Benefits of Implementing Six Sigma in Healthcare

8. Panel Discussion on Business Improvement Methodologies



Please click here:


Discounts and Payment Scheme

Php 16,000 2 days attendance

US $450 for Foreign Nationals for 2 days attendance

Package of 5 Delegates +1 Free
20% Discount to Academe/Students/ Government

10% Discount to NGOs, Trade Associations, Chamber of Commerce


Fees are inclusive of snacks, lunch and conference kit




Who Should Attend

CEOs, Presidents, General Managers, Managing Directors, Lean and Six Sigma Practitioners, Strategic Planners, Risk Managers, Business Owners, Process Owners/ Analysts, Entrepreneurs, Senior Level Managers, Industrial Engineers, HR/OD Managers in various industry sectors, such as: Telecom, Healthcare, Financial/Banking, BPOs, Logistics, Transport, Export/Import, Manufacturing, Retail, Government, NGOs, SMEs, and those who are practicing and beginning the journey of business excellence and continuous improvement within their organizations.


For Exhibit/Sponsorship/Registration, please call: +632-8960639, 8960637, 8996216

Fax: +632-8960637, 8902101,  Email:

Filed under: Business Improvement, Business Process Management, Six Sigma

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Applying Toyota Production System to Other Business Areas

Posted by: meikah | 8 June 2012 | 2:33 am

Toyota, the leading automotive manufacturer, has been credited for introducing an effective and efficient way of doing things. The Toyota Way, they call it, has become the bible for many manufacturing companies.

However, there has also been questions about how this strategy can  be applied to other areas of the business. Process Excellence Network finds out the answers for you.

The questions:

Q1 : We often think of the Toyota Production System as one of the exemplars of continuous improvement culture. Where does your Business Intelligence program fit in?

Q2 : Do you incorporate elements of the Toyota Production System – such as visual management, mistake-proofing, going to the “Gemba” and Kaizen, PDCA – into your Business Intelligence programme? If so, how?

Q3 : One of the challenges of anything that involves information technology is the length of time it takes to deliver them – by the time they get in the hands of users, the business needs have often moved on. I understand that you recently applied some lessons from a kitchen renovation you were doing to the difficult task of developing appropriate business intelligence tools. Can you elaborate?

Q4 : Engaging users throughout the process has got to be key to success; BI is only useful if business users utilise the information available to them. But it’s also critical that there are no data errors going into the system. What do you do to engage users so that they can realise the benefits’ of BI?

Q5 : Can you give me a concrete example?

Q6 : Business Intelligence has traditionally been an IT-based function. Do you think IT will continue to take the lead in Business Intelligence programmes? Should it?

Q7 : What would you say are the 3 keys for IT to provide greater business value?

The answers…

Filed under: Business Process Management, Gemba Academy, Kaizen, Lean, Lean Manufacturing, Six Sigma, The Toyota Way, Toyota, Toyota Production System

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Managing Risk and Performance Through Business Process Management in Manila

Posted by: meikah | 3 March 2012 | 1:19 am

Ever wondered how to make your business healthy in the midst of economic crisis?

Many say, all you need to do is to remain customer-centric and sustain business processes that create valuable customer touch points. However, to achieve these, you need a strategy that ables you to manage risks, some kind of a risk management framework and model corporate risks using ‘Heat Map’ technique.

Fiera De Manila Philippines is bringing to you this important event, Managing Risk and Performance Through Business Process Management.

Happening on March 6-7, 2012 at the AIM Conference Center, Makati City, Philippines, this pre-conference and seminar workshop will expose you to the understanding and carrying out of  designing business processes, or re-designing and improving existing ones.

It focuses on identifying opportunities for process improvement and presents the process analysis, modeling and design techniques and tools required to improve performance. Participants will learn to scope processes and to model organizations, value chains and specific processes using graphical models. Participants will learn how to define measurement techniques for evaluating outcomes. Balanced Scorecard Model is the highest level to assess organizational performance and success, being mainly focused on strategy and business outcomes.

Continue reading…

Filed under: Business Improvement, Business Process Management, Processes

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