Citi’s Business Process Reengineering Program is Lean-based
Posted by: meikah | 21 June 2010 | 9:22 pm
After a market letdown and with a very diverse product range, Citi‘s new management introduced Lean methods, which leads to the Citi reengineering method. Some of three critical success factors of the program:
- leadership – the strong management sponsorhip, which allows key employees to leave their dayjobs to do their special assignments for the reengineering program
- people – able to source resources withtin the talent pool of the organization
- finance – strong substantial financing for the reengineering program
Listen more about it from Sofie Blakstad, Head of Reengineering O&T EMEA for Citi, who shares her company’s business process reengineering story at the 11th Annual IQPC Process Excellence Summit and Awards.
Click here to listen to the podcast.
