Workshop with Dr. Umit Ozen: Business Process Mapping


Posted by: meikah | 17 April 2012 | 3:59 am

Participants of the Managing Risk and Performance Through Business Process Management workshop were lucky to have Dr. Umit Ozen as the lead trainer.

He is an expert in Lean Production, Six Sigma, Process Management, Strategic Planning, Balance Scorecard, among other things. He has more than 18 years of experience in the fields of management strategies, so you can just imagine the depth of his knowledge, both theoretical and practical. You can be assured that when you are in the presence of trainers with this caliber, you will take home a lot of insights.

It was my first time to attend a workshop, and I promise myself that I will be taking workshops from now on. It’s interactive and more educational than attending a conference.

With Dr. Ozen, he was very generous with his ideas, and he’s the kind of trainer that is motivational and approachable. He went around, hopped on every table to see what each one of us was doing, and he would correct, suggest, and show us how to improve our output.

The first workshop we had, the activity was creating a business process map. He made us watch a video showing how to make a cup of delicious Turkish coffee. It looked so easy, but when the process mapping came, we didn’t really have an easy time.

Here’s my group doing the process map before presenting it to the group:

Reviewing our process map

Wrapping up our process map

Presenting our process map

Here’s the PLDT group, our seatmate, making their process map as well.

A process is easy to talk about, and in fact some are under the impression that it’s easy to do things, you just do it. But when you go to writing down and describing what you are do, it’s a different story. I admit, I was stumped for a time there, which means, I really need more training. {LOL}

Here are some tips in creating a process map:

Before drawing a process -

  • Identify your process goals
  • Determine your process starts and stop points
  • List down your resources
  • Identify your inputs and outputs
  • Identify your customers and suppliers
  • Identify your owner/responsible/practitioners
  • Establish your procedures and forms
  • Determine your performance indicators and targets
  • Classify your sub-processes/activities carefully

It’s also important to know the process attributes:

  • repetitive
  • definable
  • controllable
  • manageable
  • measurable
  • continually improvable (PDCA)
  • able to create added value

The  key to creating a process map is teamwork. It is evident in the pictures above. The team huddled together and discuss how each member understands the process, after which the team draws the map. It is important that everyone understands the process before making the map. Of course, the process map is not carved in stone. When necessary, the process map can be updated and improved.

Another value of writing down your process map is that you will discover steps that are unnecessary, and thus you streamline. Then you can begin to go lean.

The prize of making the process map is a cup of Turkish cup! :)

We didn’t get to taste the brewed one though. But Dr. Ozen brought in some instant 3-in-1 Turkish coffee. It was very rich and it tastes like rice coffee. Every sip, you get to taste some granules. It was yummy!

You may also want to read about what I learned during the workshop here. I suggest you look out for next year’s workshop session.

My BIG challenge now is to apply this to my workplace. :D

Filed under: Balanced Scorecard, Business Process Mapping, Dr. Umit Ozen, Lean, Lean Six Sigma, ProcessModel, Six Sigma, Team Dynamics, Tools/Toolkits, Training

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