Six Sigma Practitioner Turns a Negative Incident Into a Positive One
Posted by: meikah | 31 March 2008 | 9:19 pm
Saeukkang, in Korean means fish crackers, has been loved by the Korean public for 40 years. Recently, however, a customer found a rat’s head inside a noraebang saeukkang, the jumbo-sized version of saeukkang.
The incident occurred just two months after Sun Wook, chairman of Nongshim, took his post. But instead of taking the incident as an assault to the company, Sun Wook took it as an opportunity to make the food company even better.
In an interview with Moon Byung-joo JoongAng Ilbo for Inside JoongAngDaily, Sun Wook says:
I will tell the public more when a complete investigation into the matter is finished. I do believe that there is something that is very wrong with the overall system, and by October, I will weed out these problems one by one. Through Six Sigma, we will lower the inferior goods rate from one in 1 million to one in 10 million.
Sun’s career began in 1975 at Samsung. He became head of Samsung SDI in 2005, and was the first person in Korea to adopt Six Sigma practices.
His being a Six Sigma practitioner and believer may just be the reason for his positive view of an otherwise negative incident.
Related story:
S. Korea: Rat’s head leads to cracker recall
Filed under: Six Sigma Organizations, Processes, Quality, Six Sigma, Food
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Six Sigma in your Donuts
Posted by: meikah | 11 November 2007 | 8:46 pm
Perhaps, next to hamburger, you often find donuts in people’s daily food fare. Thus, running a donut business is serious business.
Maidstone Bakeries know this too well. They produce more than 60 million donuts per week, and to ensure quality in their products and services, they feel they must go Six Sigma.
Dyadem, a leading provider of Quality Lifecycle Management and Risk Lifecycle Management solutions, will help Maidstone Bakeries, a joint venture between IAWS Group and Tim Hortons, achieve their goals.
According to Brett Kyle, Continuous Improvement training manager at Maidstone and Six Sigma master black belt:
“Six Sigma is a standard, disciplined methodology and Dyadem’s FMEA Pro-7 gave us an easy and painless way to take this approach, helping us solve problems using data rather than gut feel. Since the implementation, we’ve significantly reduced costs and clearly shifted to the next level of quality. FMEA-Pro showed us new ways to solve old problems, by helping us find the roots and develop new procedures to address them. The results were very often surprising.”
Source:
reliableplant.com, an iSixSigma featured link
*Photo from brantfordbrant.com
