Benefits of Six Sigma in the Insurance Industry
Posted by: meikah | 27 December 2009 | 8:16 pm
Over at www.mga-inc.com is a discussion about the benefits of Six Sigma in the insurance industry.
Here are some of them:
- Using Six Sigma tools such as Voice of Customer (VOC), insurance companies can determine the customer needs and requirements. This helps them to revise the service offering (i.e. the insurance proposals that they make to customers).
- When the processing of claims takes too long, customer satisfaction may be affected to a large extent. Six Sigma helps bring about a systematic flow to the enumerable processes and sub-processes.
- Six Sigma helps an insurance company to undertake effective and strategic planning and to link them to the high quality operational performance.
