Six Sigma in the Training and Developing Future IT Workforce
Posted by: meikah | 25 August 2008 | 9:13 pm
Over at Training Zone, Paul Lambert, managing consultant at PA Consulting Group, shares his insights on some of the key factors shaping the workforce, the implications for how a workforce learns and how learning and development (L&D) can address these issues.
Toward the end of the Q&A, the topic was how to make the shift to developing a capable IT workforce, and Mr Lambert offers four steps. On the fourth step, which is picking the right learning approaches, this is what he said:
A shift towards building ’strategic capability’ typically involves a greater focus on learning that is more embedded in business activity. For instance, the energy firm shifted towards learning that included development of six sigma skills (to enable IT process improvement), accreditation of knowledge and skills for a new service delivery model (ITIL), development of professional networks inside and outside the firm and support for IT career development.
Filed under: Training, Six Sigma, IT, ITIL, Productivity
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The SixSig Roundup
Posted by: meikah | 28 March 2008 | 1:49 am
It’s time again to go ’round the blogosphere and read about Six Sigma and other quality management methodologies.
Learn from the following links and leave your message below. 
Buffalolog, Six Sigma Too “Dilbert” For The Buffalo News - this is another reaction to my earlier post on slowing down on Six Sigma.
Planview, Notes from ITIL Foundation Training - IT management, like any other field, definitely needs a good management system. ITIL is one approach to IT management, and in the post, Terry Doerscher shares his insights while on training for ITIL foundation-level certification. Six Sigma or not, I agree with Terry when he says that there should be mechanisms for assessment, optimization, and management of IT services.
Bloggeron, is Following a Systematic Approach to Six Sigma Project Implementations - Tony Jacowski offers a good review for Six Sigma practitioners who’ve been doing it through the years.
Statistical Thinking to Improve Quality, Resin Example of Hoerl-Snee Strategy (Part B) - Yes, the improvement process is iterative: gather data, identify special cause, gather more data, notice differences, and then conduct brainstorming session. The process may use Plan-Do-Check-Act (PDCA) or DMAIC steps.
The Sixth Sigma, Kaizen Plan - Kaizen is creating noise these days. Go Kaizen? Yeah, why not. I like the organization part of it. Any strategy that calls for a never-ending contonuous improvement is always a good thing.
