Citi’s Business Process Reengineering Program is Lean-based

Posted by: meikah | 21 June 2010 | 9:22 pm

After a market letdown and with a very diverse product range, Citi‘s new management introduced Lean methods, which leads to the Citi reengineering method. Some of three critical success factors of the program:

  1. leadership – the strong management sponsorhip, which allows key employees to leave their dayjobs to do their special assignments for the reengineering program
  2. people – able to source resources withtin the talent pool of the organization
  3. finance – strong substantial financing for the reengineering program

Listen more about it from Sofie Blakstad, Head of Reengineering O&T EMEA for Citi, who shares her company’s business process reengineering story at the 11th Annual IQPC Process Excellence Summit and Awards.

Click here to listen to the podcast.

Filed under: Citigroup, Leadership, Lean, Six Sigma

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The SixSig Roundup

Posted by: meikah | 8 November 2009 | 8:54 pm

SixSig Roundup

It’s time again for some link-loving and see what other blogs are saying about Six Sigma, Lean, Lean Six Sigma and other quality improvement processes.

NC State of Business shares tips for integrating Lean and Six Sigma to optimize your organization’s performance.

Newshoggers shares a good discussion on the difference between service operations like hospitals and manufacturing operations such as General Motors or Ford. The conclusion is that U.S. hospitals can improve.

ReliablePlant Blogs asks if your continuous improvement list is long, which projects should you pursue first?

Gallup Management Journal interviews Jim Clifton and talks about the kind of leadership companies go through to achieve sustainability and continuous improvement. Clifton goes on to describe the next generation leadership.

i360Insight has a very interesting take on increasing productivity as inspired by Peter Drucker.

Filed under: Leadership, Processes, Productivity, Six Sigma, Six Sigma Advantage

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Six Sigma Podcast: Leadership Succession Planning: Best Practices for Keeping Your Lean Six Sigma Program Buy-In Intact

Posted by: meikah | 26 October 2009 | 8:50 pm

Six Sigma iQ brings you this podcast titled Leadership Succession Planning: Best Practices for Keeping Your Lean Six Sigma Program Buy-In Intact.

In this Six Sigma podcast, Genna Weiss of Six Sigma iQ talks with Lee Campbell, the Continuous Process Improvement Director for the US Army Military District of Washington. From the podcast, you will learn how your Lean Six Sigma organization can achieve better buy-in of its program through effective leadership succession planning.

Some of the advice:

  • have good idea how long your leaders will be there
  • fix program to fit that uptempo

An example given: how long will your Six Sigma program take, and will the people still be there to see it till the end

Listen to the podcast now!

Filed under: Leadership, Lean Six Sigma, Six Sigma, Six Sigma Organizations, US Army

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6 Steps to Get Leadership Involved in Lean Six Sigma

Posted by: meikah | 21 September 2009 | 7:14 pm

Time and again, we are told that leadership involvement is very crucial in any Six Sigma or Lean Six Sigma initiatives. But often Six Sigma teams still have a hard time getting full support from the leaders.

Here are six steps to get leadership involved in Lean Six Sigma.

  1. Verify the core needs of the customers and the business. 
  2. Identify and map suitable metrics that are aligned with these requirements. This may require the creation of new metrics and possibly the elimination of outdated measures.
  3. Understand the performance over time for each of the metrics.
  4. Strategically determine which projects have the highest priority. Leaders will need to determine the criteria for the matrix, and having them work through the matrix creates ownership.
  5. Provide the resources for projects. This will start with a Champion to help guide the project, secure the resources and report progress to the leaders on a regular basis.
  6. Continue the cycle of involvement. As projects are completed and results achieved, leadership must begin the process of continuing to determine the next projects, provide resources…

Read more…

iSixSigma Library

Filed under: Leadership, Lean Six Sigma, Six Sigma, Team Dynamics

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6 Core Leadership Abilities to Usher in Lean Six Sigma

Posted by: meikah | 3 September 2009 | 6:28 pm

Lean Six Sigma has the power to change an organization for the better. However, not many companies have the capacity and willingness to embrace change.

For those companies who are in the brink of a breakthrough, and thus ready to embrace change, here are six core leadership abilities that you must have to usher in that change through Lean Six Sigma.

  1. Motivate, mobilize and manage change.
  2. Set and communicate direction.
  3. Enforce standards and use of new work processes.
  4. Create a culture of accountability.
  5. Empower teams for action.
  6. Coach individuals to enhance performance.

Continue reading…

Filed under: Leadership, Lean, Lean Six Sigma, Six Sigma

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SixSig Reference Feature: The 5 Key Facets of Quality Leadership

Posted by: meikah | 29 June 2009 | 5:56 pm

qualiy leadership

You all know about quality methodologies, such as Six Sigma, and you try to use all of them or in combination to improve processes in our organizations.

However, you also notice that not all organizations are succeeding in their chosen quality methodologies. Perhaps, because a methodology can only do so much. It is still the people behind those methodologies who can make it work or not. That is why it’s crucial that you choose the good, if not the best, people to be on the team.

BNET shares a good article on the five key facets of quality leadership. And each quality spells F.A.C.E.T. :)

  1. Focus
  2. Authenticity
  3. Courage
  4. Empathy
  5. Timing

Read more about each facet.

*Photo from Stock.Xchng

Filed under: Leadership, Quality, Six Sigma References, Team Dynamics

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Transplace Launches Lean Six Sigma Program

Posted by: meikah | 9 December 2008 | 9:11 pm

Lean Six Sigma at TransplaceDuring this critical times, Transplace is launching Lean Six Sigma Program. They had started with the initiative in 2005, and is into it till now.

To date, Transplace has sent to training 12 Black Belts and 65 Green Belts that lead and provide support on projects. As a result, the program has made Transplace realize savings in excess of $5 million, allowing the company to continue investing in people, processes, and technology; all to bring value to its customers.
What’s good about Transplace’s Lean Six Sigma initiative is that it is supported by top management. According to its CEO, Tom Sanderson, the main objective of the program is to equip employees to make decisions based on statistical analysis and drive waste out of processes.
In this note, Transplace suggests the following to make your Lean Six Sigma program successful:

  • Provide executive support and leadership. Programs have a better chance of positively influencing the culture with sustainable results when there is sponsorship and support from the highest levels.
  • Dedicate qualified individuals. Commit employees with the appropriate skills and not just those that are available. It is important to have solid leadership driving the program and teaching these critical skills to others.
  • Practice what you preach. Using Lean Six Sigma principles internally drives experience and knowledge on the program and strategies.
  • Fully develop your program. Companies should consider committing 1 percent of their employees to a full-time Black Belt role and engage 10 percent of their employees part-time for leading Green Belt projects.
  • Learn from others. Discussing successful Lean Six Sigma strategies with peers paves the way for building best practices and aids in avoiding common pitfalls. Continue to benchmark your Lean Six Sigma program with others.
  • Do not practice on customers. Becoming proficient at Lean Six Sigma strategies before engaging customers is critical in order to ensure positive results occur and problems are avoided during implementation.

Read more…

Filed under: Benefits and Savings, Leadership, Lean Six Sigma, Technology, Transplace

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Lean, Six Sigma Will Do a Government Good

Posted by: meikah | 21 October 2008 | 9:16 pm

Eric Hayler may be running for a seat in the S.C. House, District 37 of Boiling Springs, Inman SC, and thus may sound like your ordinary politician.

But I agree what he’s saying about government benefitting from Lean or Six Sigma. Anything that makes the government or public service efficient and considerate of people is always welcome.

Read what Mr. Hayler has to say about Lean, Six Sigma and good governance.

Filed under: Leadership, Lean, Public Sector, Six Sigma

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Mikel Harry’s Recent Thoughts on Six Sigma and Leadership

Posted by: meikah | 7 October 2008 | 10:11 pm

Mikel Harry, widely recognized as the architect of Six Sigma, was recently interviewed by John Cummings. The transcript was published on Business Finance Magazine online.

Here are some points:

  1. First Six Sigma started as breakthrough tool, then commoditized (where it lacks the creative thinking), and then drifted back toward continuous improvement.
  2. Six Sigma is qualitative, not quantitative, in nature. It’s a way of reasoning in a very scientific deductive way to achieve a dream — without all the data and statistics and everything else.
  3. Six Sigma way of reasoning is a perfect tool for work teams; young people can walk in, pick it up, and lead their teams in a methodical way that guides them to breakthrough.

Read the whole transcript.

The way, Dr. Harry describes Six Sigma is that it is a rigorous discipline, and more importantly it is a science. Pretty interesting!

Filed under: Leadership, Mikel Harry, Six Sigma

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