NYISO Enhances Website Response Time Through Lean Six Sigma

Posted by: meikah | 23 July 2008 | 9:48 pm

lean six sigma at NYISOThe response time of New York Independent System Operator (NYISO) website has improved a lot. Users are now able to enter and navigate the site much faster and more easily.

The NYISO’s website is important to a lot of people, especially those involved in and affected by news and policies in the transmission and generation, and other power supply industry. The site contains news and information about the bulk electricity grid and wholesale electricity markets in New York State.

The team of NYISO employees tasked with improving website response time attribute their success to Lean Six Sigma. In doing so, here are what they have accomplished:

  1. reduced the site’s average page download time from 17.3 to 3.3 seconds
  2. improved the downloading the site’s home page more than 1200 percent – from 18 to 1.3 seconds
  3. reduced the number of templates, combining computer script and compressing graphics, so that dozens of nyiso.com portals were accelerated

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I can say that NYISO has the good sense to think of their users. Other websites don’t seem to care at all!

iSixSigma News

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Filed under: Benefits and Savings, Internet, Lean Six Sigma, NYISO, Six Sigma Organizations, Software/Technology

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