Six Sigma and Online Banking


Posted by: meikah | 23 May 2007 | 8:54 pm

What does a typical Black Belt project look like?

Do you have the same question? I do. Then we have iSixSigma Q&A to thank.

The project was online banking. The case study reviews how a Black Belt entered a dot-com transactional business, reviewed a process, and came to his own conclusions about process performance.

Check out the case study here.

Using DMAIC, the project was able to uncover and solve issues such as online deposits through post mailing checks and deposit slips, transfers of deposits from the local bank to the central office, and cycle time, and in so doing it helps the online bank gain credibility among depositors.

*Photo from Stock.Xchng

Filed under: Benefits and Savings, Data Analysis, Deployment, DMAIC, Finance, iSixSigma, Online Banking, Services

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