Posted by: meikah | 15 June 2009 | 9:19 pm
A week ago, I had a haircut. I didn’t like it that much because my hair cutter cut the front part too short for my comfort. Now I have a shorter and all-messed up do, and I already miss my long curly hair. I am even thinking of having those expensive salon services (that is, hair rebond) to get a straight and more manageable hair.
But I’m thinking of my healthy hair. I don’t want to ruin it. So now, I just apply lots of hair conditioner and then clip it here and there.
This experience makes me think of Six Sigma. Here’s why.
I have been with the same hair cutter for 15 years or so, and if I were to count the number of times that I didn’t like his service, it would only total to two (2).
So if I were to assess my hair cutter’s service, assuming that I got a hair cut twice a year, I’d have a total of 30 hair cuts. And out of that 30 hair cuts, I only got 2 which I didn’t like.
So what is the sigma of my hair cutter?