The Philippine Six Sigma Conference 2010

Posted by: meikah | 21 July 2010 | 12:34 am

Mark your calendars for The Philippine Six Sigma Conference 2010 on August 4-5, 2010 at the Hotel Intercontinental, Makati City, Philippines.

If you and your company is pushing for continuous improvement to address efficiency and enjoy great savings, then you must attend this conference.

I’ve attended several Six Sigma conferences before and every time I do, I learn something new. I guess we are really supposed to learn every day about making our processes work and remove bottlenecks along the way. With a floundering economy and a highly competitive business arena, companies really need to step up and make a difference.

Six Sigma in the Philippines is slowly getting on solid ground. More and more Philippine-based companies are going into Six Sigma. These companies are seeing that reducing wastes and improving processes are the way to go to achieve success

Thanks to Fiera de Manila and DigitalFilipino System and Software Process Improvement Network for sponsoring the conference.

It’s time to find out more about Six Sigma and how you can apply it to your organization. Register now!

Filed under: DigitalFilipino System and Software Process Improvement Network, Fiera de Manila, Philippines, Processes, Six Sigma, Six Sigma Conferences

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DHL Uses DMAIC to Improve Customer Service

Posted by: meikah | 24 November 2009 | 10:32 pm

DHL launches a strategy (as its CEO wants to call it a mindset instead of a program) called First Choice to better serve its customers. The goal of First Choice is to build a culture of excellence and constant improvement. First Choice aims to empower each employee across levels of the organization.


By going through DMAIC.

With First Choice, the employees themselves would be carrying out these processes in their respective divisions. DHL is effectively passing on a huge responsibility to its employees, allowing them to come up with their own initiatives and implement these as well—a move few companies may risk to take.

Started in 2007, the First Choice methodology was initially tested and improved in eight pilot projects.

Since the test phase was concluded, 225 group units—representing more than 80 percent of the company’s consolidated revenues—have been implementing the First Choice program. Over 3,000 initiatives have already been carried out and 6,200 workshops, conducted.

In the Philippines, DHL cited a specific case where the First Choice team was able to devise an innovative buddy system, slashing invoice turnaround time from 3.7 days to only one day.

According to DHL, invoicing must be a straightforward process, but this has not been the case for DHL Global Forwarding Philippines.

Read more…

Filed under: Customer Service, DHL, DMAIC, Philippines, Quality, Six Sigma

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Typhoon Ondoy (Ketsana) and Your Processes

Posted by: meikah | 1 October 2009 | 6:37 pm

What’s happening now in the Philippines, Cambodia, Vietnam, and Laos because of Typhoon Ondoy (Ketsana) really makes you think about processes that don’t work.

I know the government is doing their best to help out those who have been victims and so are the different volunteering organizations. And when you’re right in the middle of the action, sometimes, you don’t see the bottleneck or the missing / broken link.

That is why, I’m hoping that this experience will teach everyone about putting up a system ad testing it regularly. Especially that we have been warned about repeated heavy rains, heavier than the usual because of climate change and global warming.

So, today, I’m glad I stumbled upon this article on Bersbach Consulting-Six Sigma Training. The article lists down the possible wastes in your processes.

Some symptoms of Process Waste that you can look for are:

  • Unnecessary work
  • Extra equipment
  • Longer lead time
  • Reduced productivity
  • Extra material movement
  • Sorting, testing, inspection
  • Inappropriate use of resources
  • Excess energy consumption
  • Processing by-products

Some Root Causes of Process Waste are:

  • Product changes without process changes
  • Just-in-case logic
  • Old Habits (it’s always been done)
  • Lack of communication
  • Redundant approvals
  • Extra copies, excess information
  • Undefined customer requirements
  • “Stop-gap” measures that become part of the process
  • Lack of reuse / recycling

Read more…

Six Sigma makes you look at your processes, and calamities such as Typhoon Ondoy (Ketsana) test your processes.

Filed under: Philippines, Processes, Six Sigma, Typhoon Ondoy (Ketsana)

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111th Philippine Independence Day

Posted by: meikah | 12 June 2009 | 9:18 pm

A depiction of the flag that was raised during the declaration. This was the basis for the flag as currently used by the Philippines today. [Source]

The Philippines was under colonial rule for 400 years under the Spaniards, 46 years under the Americans, and 4 years under the Japanese. Because of this, many cultural and social practices had influenced the Filipino people.It’s the first country in Asia to gain democracy, and 3rd largest English-speaking nation after the U.S. and U.K.

I remember Philippines used to be on top of the game among Asian nations, then we slowly dropped from the race. Too bad since we are supposed to have the best-educated leaders, finance people and economists. When we hear them talk, they seem to know what needs to be done and all. Perhaps we are all talk and no action.

Continue reading…

Filed under: General, Philippines, SixSig

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