Business Process Management: The Heart of Continuous Improvement
Posted by: meikah | 28 March 2012 | 9:09 am
I was so excited after attending to the Managing Risk and Performance Through Business Process Management because I felt like I found a pot of gold at the end of the rainbow.
Really, I learned that
- we achieve good results if we go through a process
- a process is a related, structured, measured, designed, linked, and systematic set of activities toward a goal
- assign process owners, who will perform according to their role in the overall scheme of things
- by going through a process, we produce valuable outputs for customers
Thus it is important that an organization begins operations by creating a process chart because
- process flows through functions
- when functions are clearly defined, roles are better understood; thus interactions among each role becomes clearer
- process owners are responsible for the execution of the process, and therefore are accountable for it
- managing processes involve mapping of the processes from the beginning to the end—from executing to the managing and analyzing
Success = People + Process + Product
“If you can’t describe what you are doing as a process, you do not know what you are doing. 94% of the troubles belongs to the system (common causes) and only 6% are special causes.” {Dr. W. Edwards Deming}
Definitely, business process management is the heart of continuous improvement.
Filed under: Lean, Lean Maintenance, Process Maps, Processes, Six Sigma
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Webcast: ‘Lean Six Sigma Beyond Process Maps – Delving into the Cultural Impacts’
Posted by: meikah | 26 January 2010 | 9:10 pm
PowerSteering Software will host a new free webcast titled Lean Six Sigma Beyond Process Maps. This will be presented by James Pearson, EMC‘s former VP of Lean Six Sigma and past recipient of WBCF‘s VP Six Sigma Leader of the Year honor.
Participants of the webcast will learn the following:
- Secure top-down executive support
- Assess the cultural consequences across the employee base
- Commit to continuous review and improvement
- Recognize the central role of the system on Lean Six Sigma results
- Obtain and maintain executive visibility of the program
Schedule: Tuesday, February 9 at 11:30 a.m. (EST)
