Posted by: meikah | 8 January 2008 | 9:41 pm
I went to Makati Medical Center last week to visit a friend. Normally, I would take the stairs for lower floors, but since his room was on the 7th floor, I decided to take the elevators. But boy, the elevator lines were long and slow! There were only three working elevators, and this was one of the premier hospitals in the country!
Not wanting to waste my lunchbreak, I found myself taking the stairs after all. Good thing, his wife sent me a text message to meet me instead at the Floating Restaurant for lunch. Three floors up would do me good, too.
I believe good working elevators are a must for hospitals. Definitely, among other processes at Makati Med, their elevators need improvement. Maybe, they’d like to have a try at Six Sigma, which could improve hospital processes as shown in the American College of Chest Physicians (ACCP) study.
The study shows that performance improvement practices such as Six Sigma might help hospitals decrease in-patient mortality, length of hospital stay, and healthcare costs. Click here to read how Six Sigma helps in patient care.
*Photo from Stock.Xchng
Filed under: Healthcare, Processes, Quality Digest, Services, Six Sigma, Six Sigma Zone
Posted by: meikah | 25 September 2007 | 12:12 am
It is quite clear that Six Sigma has gone beyond the realm of manufacturing and has landed on the service industry.
One good thing about the article is that it compares the processes and thus the tools we need to use for manufacturing and services. It’s very useful, indeed!
Comparison of Inputs to Manufacturing and Service Operations
Manufacturing Inputs Service Inputs Material Information Machine Tools/Systems Method Approach Technical skills Inter-personal skills Quality measurements Time measurements Physical environment Work environment