Six Sigma Improves Hospital Processes

Posted by: meikah | 8 January 2008 | 9:41 pm

six sigma in hospitalsI went to Makati Medical Center last week to visit a friend. Normally, I would take the stairs for lower floors, but since his room was on the 7th floor, I decided to take the elevators. But boy, the elevator lines were long and slow! There were only three working elevators, and this was one of the premier hospitals in the country!

Not wanting to waste my lunchbreak, I found myself taking the stairs after all. Good thing, his wife sent me a text message to meet me instead at the Floating Restaurant for lunch. Three floors up would do me good, too.

I believe good working elevators are a must for hospitals. Definitely, among other processes at Makati Med, their elevators need improvement. Maybe, they’d like to have a try at Six Sigma, which could improve hospital processes as shown in the American College of Chest Physicians (ACCP) study.

The study shows that performance improvement practices such as Six Sigma might help hospitals decrease in-patient mortality, length of hospital stay, and healthcare costs. Click here to read how Six Sigma helps in patient care.

Quality Digest, a featured link of Six Sigma Zone

*Photo from Stock.Xchng

Filed under: Healthcare, Processes, Quality Digest, Services, Six Sigma, Six Sigma Zone

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Implementing Six Sigma in the Service Industry

Posted by: meikah | 25 September 2007 | 12:12 am

It is quite clear that Six Sigma has gone beyond the realm of manufacturing and has landed on the service industry.

I’ve written about Six Sigma in services, but I think this Quality Digest article, written by Praveen Gupta summarizes well how it is actually done.

One good thing about the article is that it compares the processes and thus the tools we need to use for manufacturing and services. It’s very useful, indeed!

Comparison of Inputs to Manufacturing and Service Operations

Manufacturing Inputs Service Inputs
Material Information
Machine Tools/Systems
Method Approach
Technical skills Inter-personal skills
Quality measurements Time measurements
Physical environment Work environment

Read more…

Filed under: Deployment, Processes, Quality Digest, Services

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