Posted by: meikah | 21 February 2008 | 8:40 pm
Have you been to a hospital where CT scans for stroke patients, turnaround of radiology reports, and even meal deliveries are done well, quick, and fast?
Maybe yes, maybe not. But for patients at Saint Vincent Health Center in Erie, northwestern Pennsylvania’s largest health care network, those are exactly what they’re getting. For those benefits, they have Lean Six Sigma to be thankful for.
In 2005, the management team of Saint Vincent Health Center partnered with The Center for Industrial Effectiveness (TCIE) at UB to launch a Lean Six Sigma initiative.
According to Steve Osborn, vice president for quality compliance at Saint Vincent Health Center, “It’s pretty remarkable: In two years, we went from having no systematic Lean Six Sigma program to having implemented 50 projects in which we have either reached our goal or surpassed the halfway mark. Our organization is reaping financial benefits and our customers also feel it.”
Saint Vincent Health Center estimates that overall, the UB program helped it achieve savings to date of approximately $540,000 in areas that include the catheter lab, billing office, central store inventory, radiology department, meal-delivery service and the CT scanning and testing lab.
University at Buffalo Reporter