Think of the COPQ as Sony Recalls 73,000 Vaio Laptops

Posted by: meikah | 4 September 2008 | 10:43 pm

The big news that hit techonolgy world this week is about Sony recalling 73,000 Vaio laptops. The culprit is a faulty wiring that could cause overheating and burning.

Now, just imagine this:

price per unit x no. of units + logistics + lost opportunity + effect on company image or brand

Sometimes even the exact cost of poor quality cannot be measured.

We all know Sony is a trusted brand, as is Dell, HP, and Acer when they had to recall laptop batteries, yet this happens.

I think I’ve read that Sony has successfully applied Six Sigma to their transactional and service processeses thereby achieving financial benefits.

Whatever happened to that?

*Photo from techshout

Filed under: COPQ, Six Sigma, Sony

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