Think of the COPQ as Sony Recalls 73,000 Vaio Laptops
Posted by: meikah | 4 September 2008 | 10:43 pm
The big news that hit techonolgy world this week is about Sony recalling 73,000 Vaio laptops. The culprit is a faulty wiring that could cause overheating and burning.
Now, just imagine this:
price per unit x no. of units + logistics + lost opportunity + effect on company image or brand
Sometimes even the exact cost of poor quality cannot be measured.
We all know Sony is a trusted brand, as is Dell, HP, and Acer when they had to recall laptop batteries, yet this happens.
I think I’ve read that Sony has successfully applied Six Sigma to their transactional and service processeses thereby achieving financial benefits.
Whatever happened to that?
*Photo from techshout
