Lean Six Sigma Improving Processes at the U.S. Army Recruiting Command
Posted by: meikah | 19 June 2007 | 8:17 pm
We know that the U.S. Army has been implementing Lean Six Sigma (LSS) and has been reaping the benefits through these years.
In 2005, the Army’s Recruiting Command (USAREC) division at Fort Knox adopted Lean Six Sigma. With Lean Six Sigma, Army recruiters now work fewer hours and are enjoying the benefits of productivity and time management.
Using Business Transformation (BT)/LSS methods, the Army Accessories Command (AAC) has been able to accomplish the following:
- Leads refinement – Recruiters’ prospecting time has increased by 75 percent. Contact-to-conduct appointment time has also increased by more than 200 percent. Leads defects have decreased by 60 percent.
- Early background checks – Will save up to 8 hours per applicant of processing time for the recruiter and potentially increase the efficiency of recruiting and training dollars by eliminating the loss of morale if a soldier is removed from the Future Soldier Training Program and Initial Entry Training for having a criminal record.
- Waivers – Reduced submission-to-decision time by 45 percent and reduced document requirements by 50 percent.
- Warrant Officer Flight Training (WOFT) Selection Board – Reduced processing time by 85 percent.
- Reserve Officers Training Corps (ROTC) Leader’s Training Course (LTC) – Reduced the enrollment process by 40 percent and increased post-LTC contracts by 30 percent.
- Four-year scholarship survey and interview process – Reduced variation in the Professor of Military Science (PMS) interview and time by 60 minutes.
- Junior ROTC command-and-control – Reduced duplication of processes and functions by 100 percent and reduced lead time by 50 percent.
*Photo from ArmyOCS.com
