Six Sigma Delivers at USPS

Posted by: meikah | 23 March 2008 | 11:53 pm

I knew whatever system the United States Postal Service (USPS) is using must be really good. I’ve already heard a lot of good postal stories.

In fact, my admiration for the efficient postal service was magnified anew when I watched the movie Atonement last week. Even at the height of World War II, mails get delivered and received! If that is isn’t efficiency, I don’t know what is. Unless it was just dramatized in the movie. :)

At any rate, today, I found this news on iSixSigma about why Six Sigma receives USPS stamp of approval.

The U.S. Postal Service (USPS) has a number of tools at its disposal to ensure that letters and packages get from Point A to Point B on time and in one piece. Web tools and other technological advances allow for easier shipping and tracking of materials, but it was the use of Six Sigma tools that allowed USPS to enhance customer service by improving on-time delivery at an air mail processing center (AMC). Specifically, the largest contributors to delivery failures were examined and reduced at the AMC in Columbus, OH.

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Filed under: Processes, Public Sector, Six Sigma, Six Sigma Organizations, USPS

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