PricewaterhouseCoopers Deploys Six Sigma for Meetings Policy

Posted by: meikah | 30 July 2007 | 8:30 pm

six sigma, pricewaterhousecoopersThe Meeting and Event Services department, led by director Debi Scholar, of PricewaterhouseCoopers (PwCs) handles 1,000 meetings a year. The preparations, buget, and issues involved in these events can really be daunting. To arrange for these meetings more efficiently, Scholar had the good sense to deploy Six Sigma for meeting policy.

In so doing, the department found out the following:

  • the need to reduce the approximately 49 percent of rogue spend
  • the need to revise and reinvent the meetings and event resources Web page
  • the need to develop a whole communications plan and change management plan

And realized the following savings and benefits:

  • a 67 percent increase in the number of meetings channeled through the department
  • a 60 percent increase of virtual meetings
  • much improved technology
  • reduced risk, increased cost savings, and millions of savings

Read more…

Six Sigma is really the answer to anything that needs a system, improvement, and lots of savings. :)

BTNOnline, a featured link of iSixSigma

Filed under: Benefits and Savings, Deployment, PricewaterhouseCoopers

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Six Sigma Reference Feature: Six Sigma and the Chorus of the Customer

Posted by: meikah | 29 July 2007 | 6:31 pm

The customer plays a pivotal role in every organization. As competition grows stiffer by the day, companies see all the more reason to drum up efforts to retain customers, and serve them the best they could.

I stumbled upon a 2006 presentation by Bob Carter, Raytheon Six Sigma Expert (Black Belt), during the 3rd Annual Six Sigma in Service & Transactional Environments Conference. Bob discusses how Six Sigma methodologies and tools can improve cutomer relationships. The secret is in incorporating DMAIC into the cycle of understanding the market and working on how to serve it better.

View the presentation now.

Six Sigma Zone featured link.

Filed under: Deployment, DMAIC, Raytheon, Services, Six Sigma Organizations, Six Sigma References, Six Sigma Zone, Tools/Toolkits

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Innovation of the Week: Sing to computer to download a song

Posted by: meikah | 27 July 2007 | 9:46 pm

Did you ever experience trying to search a song, which title you forgot?

Well, modern technology may have the answer to your dilemma. There is an ongoing research which will let you search a song by singing it to your computer.

Australian Broadcasting Corporation (ABC) reports:

Australian computer scientist Dr Sandra Uitdenbogerd from RMIT University says retrieving music by singing will be possible with one of the next generation of search programs.

Uitdenbogerd says one form of retrieving audio by singing will involve users calling up a specific website then singing a tune or lyrics into a computer microphone to submit their query.

The computer will then search the website’s database to retrieve a menu of digital files, which the user can then choose from to download.

Read more…

Filed under: General, Innovation Update, Software/Technology

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Six Sigma Reference Feature: Introduction to Six Sigma for Marketing Processes

Posted by: meikah | 25 July 2007 | 11:14 pm

BNET gives a heads up of a whitepaper titled Introduction to Six Sigma for Marketing Processes, and provides a link to

Six Sigma for Marketing and Six Sigma for Sales are relatively new approaches to enable and sustain growth. They are part of the bright future offered by adapting Six Sigma to the growth arena. The linkage of Six Sigma for Marketing and Six Sigma for Sales tasks and tools to strategic, tactical, and operational processes is where the Six Sigma discipline adds measurable value to marketing and sales team performance.

Continue reading…

Filed under: BNET,, Marketing, Processes, Six Sigma References

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Lean Six Sigma Blogs Roundup

Posted by: meikah | 24 July 2007 | 8:50 pm

sixHere we are a-goin’ ’round the blogosphere to read about what’s the latest in Lean or Lean Six Sigma.

Got Boondoggle? shares the results of the 2007 State of Lean survey. The survey says that middle managers are the biggest obstacle to lean enterprise. In fact, the top three obstacles concern people in the organization. Well, this isn’t really surprising because people in the executive level are usually the ones who are wary about change, thinking that it will affect the status quo.

Speaking of status quo, Lean Six Sigma Academy puts “challenge the status quo” as #1 on the Kaizen Rules list. It’s like saying, If it ain’t broken, fix it anyway. Ron has been running a series on the Kaizen Rules, and as of this writing, he’s now on rules #5 & #6: correct mistakes at once and be prudent on your spending to achieve Kaizen. To me, Kaizen is practicality taken to the highest level.

Over at Lean Blog, Dan Markovitz pushes for Kaizen, too, saying that it is the solution to once-in-a-decade disasters. He shares that WSJ has maligned the just-in-time (JIT) strategy of manufacturing. That is scheduling production in sync with demand-delivery to cut cost on inventory. Dan counters that the failure of just-in-time manufacturing in Japan should not be blamed on the earthquake but the choice of production system. The experience only shows the danger of single-source supply. Well, as I told my husband while we were watching news about that quake, when nature calls, you cannot turn your back from it.

Learning about Lean teaches us a thing or two about, well, lean. Accordingly, going lean is to just do it! and eliminate the “set-up” time. You’ll find out it’s faster and more efficient. I don’t know with you, but I need the “set-up” time most of the time. It my time to gather my thoughts and set priorities.
To cap this roundup, I see it apropos to end with the musings from Lean Reflections. Karen Wilhelm shares stories about making decisions, choosing careers (in technology), and simply living without letting pass by the opportunities. What does it have to do with lean? I think everything. Going lean is carefully choosing all the elements influencing you and filtering out those elements that hinder your growth. :)

Interesting blogs, great insights. Check them out!

Filed under: Dan Markovitz, Lean Manufacturing, Lean Six Sigma, Mike Wroblewski, Ron Pereira, Six Sigma Organizations


Where is Six Sigma?

Posted by: meikah | 23 July 2007 | 8:58 pm

The New York Times Your Money section features how GE is going through some rough times financially. The company has not been able to get their stocks moving to a significant high. It even had to write off $3 billion in reinsurance, sell stuff, buy things, and the earnings growth rate has not reached the targeted 15 percent.

GE is one of the big companies that has been associated with Six Sigma. For years, it has boasted of savings and benefits brought about by its Six Sigma strategy. Other companies even look up to GE. But with what’s happening at the company right now, I’m sure it has raised a lot of questions such as:

  • Where does Six Sigma figure in all this?
  • At what point did Six Sigma fail the company? Or did it?
  • Can Six Sigma help improve GE’s bottomline?
  • Can Six Sigma save GE?
  • To be successful in all aspects of business, does a company need more than Six Sigma methods?

Does anyone have the answers?

*Photo from the NYTimes article

Filed under: Finance, GE, GE Money, General, Six Sigma Organizations, Sustainable Business

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Rath & Strong Takes Lean Six Sigma and Six Sigma to India

Posted by: meikah | 22 July 2007 | 6:47 pm

Rath & Strong lean six sigma Rath & Strong, the leading global provider of Lean, Six Sigma and Lean Six Sigma Consulting and Training solutions, recently announced that it’s going to expand its Lean Six Sigma, GE Workout, and associated programs to India.

In partnership with Six Sigma Alchemy of Mumbai, India, Rath & Strong will offer its full range of training and consulting services at a state-of-the-art facility in Mumbai, as well as at client sites as desired.

Big companies in India that are going to be benefitted by this move include Pfizer, DHL, Bharat Petroleum, Nortel, and Wyeth.

We all know India is one country that really competes in the global economy. Having Lean Six Sigma
in their processes will surely nail their position in the global market.

iSixSigma, Rath & Strong Expands Lean Six Sigma and Six Sigma Services Supporting Growth in India

Filed under: Call Center/BPO, Lean Six Sigma, Outsourcing, Rath & Strong, Six Sigma Organizations

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Innovation of the Week: Dynahand, Handwritten Numbers as Passwords

Posted by: meikah | 20 July 2007 | 12:19 am

In the face of online security risks, an innovative authentication program is thought to make your online transactions safer.

With Dynahand, passwords will be handwritten numbers. This is how it works.

The system works using handwritten numbers instead of letters because although others may be able to recognise your penned words, they’re not so good at distinguishing your handwritten numerals.

In the laboratory test, Renaud asked 11 people to write the numbers 0 to 9 several times. She asked other volunteers to provide samples of their numerals, too, but these were eventually used to distract the study participants.

She then scanned the numbers into a computer and used a software program, or algorithm, written by colleague Elin Olsen, to analyse the characteristics of the handwriting, such as height and width of strokes.

Continue reading…

Well, isn’t it that our handwriting also works like our fingerprint? Especially our signature, it is something that is atrributed to us and validates our identity. Just maybe this is the answer to all those online fraudulent acts.

Australian Broadcasting Corporation, Corporate Communications – Innovation & Technology, Handwriting, not passwords, safer online

Filed under: Innovation Update, Software/Technology

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Lean Kaizen Update

Posted by: meikah | 18 July 2007 | 6:10 pm

Lean Kaizen Bootcamp

When: Oct 1 – 5, 2007
Where: Lean Learning Center, Novi, MI
Phone: 248-478-1480.

What: A powerful program for generating the results you need learned through a real kaizen experience. At the end of this class, participants will have the understanding and tools necessary to plan, facilitate, and lead Kaizen workshops on their own. Key benefits of attending the program include learning to make rapid and dramatic performance improvements to any process; learning to build effective teams; learning tools that can be used in both administrative and shop-floor processes; and learning to generate savings that can be used to fund long-term transformation efforts.

Register now!

You may also want to check this book out:

Lean Kaizen: A Simplified Approach to Process Improvements

For more conference updates, visit

Filed under: Events/Announcements, Kaizen, Lean, Team Dynamics, Training

1 Comment |

Neville Clarke Offers Management Trainings

Posted by: meikah | 17 July 2007 | 8:31 pm

Anyone interested in Lean and Theory of Constraints, here are Neville Clarke‘s new offerings: Certified Lean Associate and learn the theory of constraints.

Register now!

Filed under: Lean, Neville Clarke, Team Dynamics, Training

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