Neville Clarke Philippines Offers New Six Sigma Trainings

Pera Neville Clarke is an international consultancy firm specializing in providing consultancy and training services in Lean, Six Sigma, Quality Management, Environmental Management, Safety Management, Business Process Improvement and Business Planning.

Neville Clarke-Philippines is offering the following Six Sigma Trainings:

For more information, check out Neville Clarke Philippines Courselist.

Filed under: Services, Training, Neville Clarke, Six Sigma

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Batelco Continues with Six Sigma

Year 2006 was a banner year for Bahrain Telecommunications Company or Batelco. That was the year when the company invested more than BD50 million ($132.6 million) in the broadband infrastructure, new world class data centers, additional access to the web via a landing station (a first in Bahrain) and investment in Falcon cable systems and additional base stations for improved mobile coverage.

More importantly, that year, too, Batelco went into Six Sigma to improve customer service, product development, billing, and various IT processes aimed at more responsive customer care and a ‘single view’ of the customer.

A couple of years later, Batelco is still at it, and even pursuing vigorously its Six Sigma journey. AME Info reports that Batelco is investing in Six Sigma to achieve business excellence. Specifically, the company will invest in Six Sigma training to achieve its goal. So far, it has completed implemented 17 projects, the result of which has pleased the customers.

In that same article, too, CEO Peter Kaliaropoulos congratulated and rewarded 10 employees who have been certified as Six Sigma Black Belts, following their successful completion of the required professional training, through Juran Institute, USA.

Batelco is definitely on the right track!

Filed under: Six Sigma Organizations, Team Dynamics, Deployment, Telecommunications, Technology, Six Sigma, BATELCO

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Pricewaterhouse-Coopers Deploys Six Sigma

Pricewaterhouse-Coopers (PwC) is the world’s largest firm of accountants. I’m sure you know the nature of accountants’ work. It handles data, large figures even, and thus needs precision every step of the way.

What complicates things for PwC is that it has offices in different countries all over the world. How to coordinate all the company’s operations, and succesfully? PwC found the answer in Six Sigma.

Kathy Murray, managing director of infrastructure at PwC, saw MES (meeting and event services) as a prime candidate for the Six Sigma project “because it’s very process-oriented.” Meeting management had been centralized for years; however, Murray says, “individual meeting planners were doing their own thing. It was crying out for consistency.”

The Six Sigma project for MES started in April 2005, and as they say, the rest is history. Below are the improvements.
Process improvements:

• A stronger meeting and event policy
• Better cost avoidance
• Better service

Technology improvements:

• Better record-keeping
• Increased automation
• Improved tracking

Organizational improvements:

• More staff
• Division of tasks

Read how PwC leveraged Six Sigma and got benefitted by it.

Related story:
PricewaterhouseCoopers Deploys Six Sigma for Meetings Policy

*Photo from MorgueFile

Filed under: Six Sigma Organizations, Finance, Team Dynamics, Deployment, Technology, Six Sigma Zone, PricewaterhouseCoopers

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Hattiesburg, Missouri Adopts Lean Six Sigma

The list of governments going into Six Sigma and Lean Six Sigma is getting longer. My previous posts had featured Erie County, City of Fort Wayne in Indiana, and Iowa. These governments have implemented Six Sigma and Lean to improve operations and ultimately their service to their people.

Hattiesburg, Forrest County in Mississippi is another city that is adopting Lean Six Sigma for the same reason. According to the news article on the city’s website, HattiesburgAmerican.com, city officials have said that their program will focus on key principles known as DMAIC: Define opportunities, measure performance, analyze opportunity, improve performance and control performance.

Already, under this program, the city has selected city employees, Julia Lowe, an Urban Development accountant, and Maj. Billy Lane with the police department to attend Lean Six Sigma training classes.

Common notion has it that public service sucks. But with these cities taking the lead in changing that reputation, I’m sure in time, excellent public service will be achieved and sustained.

Source:
hattiesburgamerican.com, City adopts Lean Six Sigma

Filed under: Services, Lean Six Sigma, Six Sigma Organizations, Public Sector, DMAIC, Six Sigma

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The Industries Implementing Six Sigma

In the latest sBWire release, it talks about Six Sigma and the industries that are implementing the methodology. Here’s the list:

Manufacturing - All type of manufacturing companies have benefited be it process manufacturing or discrete manufacturing. Examples include TISCO, Samsung, LG, Motorola, GE Plastics.

Banking - All leading banks including BoA, American Express, , HDFC, HSBC are utilizing Six Sigma.

Financial Services - Insurance, Stock Broking, transaction processing of various kinds.

Call Centers, BPO - Voice (In-bound as well as out bound) and Non Voice outsourced processing industry has benefited immensely. ICICI OneSource, Accenture, Satyam BPO, IBM Daksh, HSBC BPO are Six Sigma implementers.

KPO - Knowledge Process outsourcing industry is using Six Sigma tools to design and improve processes regularly.

Hospitality sector - Hotels along with Airlines and Hospitals are implementing Six Sigma. ITC Hotel, GRT Hotels, Apollo Hospitals have generated benefits.

Retail Sector - Retail has huge opportunity of benefiting from Six Sigma. The Shoppers Stop group has taken an initiative towards implementation. We have had participants from Reliance Retail.

Telecom - Bharti Cellular, France Telecom, Vodafone, Siemens have been doing wonderful Six Sigma projects.

EPC (Engineering, Procurement & Construction) and Logistics - Global leaders like Bechtel have benefited a lot by Six Sigma implementation.

Software Development - IT Industry leaders like Wipro, Satyam and Accenture and Infosys have been implementing Six Sigma.

Read more…

According to the press release, Six Sigma is able to penetrate these varied industries because it can be integrated well with accepted management approaches, such as ISO 9001, ISO 14001, TS 16949, HACCP, OHSAS, SEI – CMM level 5, TL 9000, AS 9000, or any other standard. Before, I had also written about interweaving Six Sigma with complementary technologies.

Have you implemented Six Sigma with other management approaches as well? Do share your experience here.

Also check out Six Sigma Links Library for more companies implementing Six Sigma.

*Photo from Punchstock

Filed under: Manufacturing, Finance, Software/Technology, Telecommunications, Retail, Call Center/BPO, Hotels, Six Sigma, ISO, Airlines

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Upcoming Six Sigma Events

In my previous post, I featured a local forum where people can check out. For those outside the country, GoingToMeet.com has listed some upcoming Six Sigma events, which you may want to check out.

Filed under: Events/Announcements, Six Sigma

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Human Sigma: The Heart and Soul of Employee-Customer Relations

For those of you here in Metro Manila, here’s some good news.

Deming Management Systems(R), a division of Kairos Management Technologies, is bringing you the management benchmarking forum on Human Sigma: The Heart and Soul of Employee-Customer Relations.

Below are the complete details.

February 21, 2008, 1:00pm, Hotel Intercontinental, Makati City

Designed for corporate managers in human resources, marketing, sales, total quality, and customer relations, this forum introduces the participants to proven methods of using employee-customer interaction as one strategic measure to drive financial performance.

LINE-UP OF RESOURCE SPEAKERS

Theoretical Framework: Prof. Nenette Barrios, Professorial Lecturer, De La Salle - Professional Schools

Best Practice 1: Mr. Reuben San Jose Pangan, Vice President, Customer Relations, Sun Cellular

Best Practice 2: Mr. Florendo G. Maranam, Vice President, Human Resources, Bank of P.I.

Best Practice 3: Mr. Emmanuel A. Aligada, Head for Customer Relations, Globe Telecom

Best Practice 4: Ms. Cristina Fe N. Arevalo, Vice President, Human Resources, Toyota Motor

REGISTRATION RATE POLICY

Investment is P5,000/person to cover the cost of participation, snack, training kit, and certificate of participation. A special P4,000 rate is extended to all participants who are currently based in Visayas and Mindanao.

Participants are entitled to get a free copy of the 305-page book – “The Buzzword-Centric Workplace” written by Reylito A. H. Elbo, business columnist of Business World and Manila Times. This special edition of management buzzwords is not available in popular bookstores.
No difficult registration forms to fill-up. To register, simply send an e-mail with the subject line “HUMAN SIGMA”to kairoshq@info.com.ph with the participant’s information:

1. Name you want to appear in the registration and certificate
2. Nickname (for the name tag)
3. Job title
4. Company
5. Address
6. Industry class
7. Contact person
8. Telephone
9. Fax number
10. Mobile phone of contact person in case of emergency announcements

As soon as we receive your registration, a billing statement will be sent to the contact person. All payments should be made via bank deposit in favor of Kairos Management Technologies, Union Bank C/A 00126-000339-8.

For an on-the-spot decision, group discount, or further details, please call/send SMS to:

REYLITO A. H. ELBO, FPM, CESO
Chief Strategist and Convenor
Kairos Management Technologies
5/F Builders Center, 170 Salcedo Street, Legaspi Village, Makati City 1223
Tel. 822-6660, 751-6730 Fax. 823-3532 Mobile 0919-808-7023 or 0915-406-3039

Filed under: Human Resource, Events/Announcements, Human Sigma

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The SixSig Roundup

Here’s another serving of the SixSig roundup. Data is very important in Six Sigma, and so the focus of this roundup is data, data management, and data quality.
The ASQ blog needs your thoughts on sizing up the government: For those of us who are schooled in the methods and values of quality and organizational improvement (e.g., Deming, Kaizen, SPC, Lean Six Sigma, etc.), what would the process of assessing government agency missions look like? Are there any best practice examples around the world that our Government Division and other readers know about? What can the Government Division do in the days and weeks ahead, to think about the work of the next Administration, and offer the benefit of our knowledge and experience?

Informatica Data Quality Blog says that you can’t achieve customer data integration without data quality. CDI helps you to address data quality issues, such as accuracy, timeliness, and completeness.

Over at BNET, managers are encouraged to apply evidence-based management. People can make good decisions when armed with complete data.

Joyce Norris-Montanari of Dataflux asks “do you do data?” Doing Data includes any process, model, database, architecture, data stewardship issue, data governance issue, or metadata repositories that include data.

Filed under: Data, Six Sigma, Data Quality

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Six Sigma Reference: Six Sigma? Glad You Asked eBook

Gianna C. Clark of iSixSigma Blogosphere recently released an eBook, Six Sigma? Glad You Asked. Although I have yet to check out its pages, judging from the titles of the chapters, I know this is a Six Sigma reference that people can actually use.

It’s simply written, based on Gianna’s years of Six Sigma experience, and without the gobbledygook that usually comes in technical books. It’s like you have a question about Six Sigma, then you get this book to find the answers. Much like an encyclopedia.

Read here a review of the book.

Filed under: Six Sigma References, iSixSigma, Six Sigma

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Lean Six Sigma at General Cable

Ranked #561 by Fortune 500 in 2007, General Cable in Indianapolis was awarded one of the ten best manufacturing companies in North America.

According to the article on Mineral Wells Index.com, consistency is an important award criteria. General Cable demonstrated the ability to be good and sustain that level of performance, perhaps even improve it continuously.

Buck Wright, the plant manager, said that the whole group is proud of their achievements so far, and that they attribute their success to Lean Six Simga.

“The main tools of the plant are Six Sigma and Lean Manufacturing. Six sigma is a philosophy of doing business that eliminates defects through a knowledge of the fundamental processes. It’s a method to make sure you get to the root cause of problems instead of just putting a band-aid on.”

Read more…

At General Cable, which boasts of a low turnover, there is great teamwork among the old and new members. Many of the employees have grown together and so they have developed an efficient working atmosphere.

Well, Six Sigma and Lean can do all that to any company.

Source:
Mineral Wells Index, a featured link of iSixSigma

Filed under: Manufacturing, Lean Six Sigma, Six Sigma Organizations, Lean Manufacturing, Six Sigma

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